Terms & Conditions CRS99 Malaysia – Platform User Guide

Welcome to CRS99 — an online Sports Betting and casino platform operating under the domain crs99.best. These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member", "User", or "You") and CRS99 ("Platform", "We", or "Company") governing your use of all services, games, and features available on the CRS99 platform.

By registering an account, making a deposit, or using any part of the CRS99 platform, you are deemed to have read, understood, and agreed to be bound by all provisions of these Terms and Conditions. If you do not agree with any part of this agreement, please discontinue your use of the CRS99 platform immediately.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy CRS99, all of which together form the entire agreement between you and this platform.

To register and use crs99's services, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age on the date of registration.
• Not a citizen or resident of any jurisdiction where online betting and gambling is prohibited.
• Registering voluntarily in your own name — not on behalf of another person.
• Not currently under a self-exclusion period, whether self-requested or imposed by CRS99.
• Not subject to any legal restrictions that would prevent you from participating in online gambling.
• Have full legal capacity to enter into a binding agreement.

Crs99 reserves the right to request supporting documentation to verify member eligibility at any time. Failure to provide the requested documents within the stipulated timeframe may result in account suspension or closure. crs99's decisions regarding eligibility are final.

Each individual is only permitted to hold one (1) CRS99 account only. Any attempt to open multiple accounts using different names, email addresses, phone numbers, or other details is a violation that may result in all associated accounts being closed and all balances and winnings being forfeited.

During registration, you are required to provide accurate, current, and complete information, including your full name, a valid Malaysian phone number, and date of birth. This information is used for identity verification and payment processing purposes.

You are solely responsible for keeping your crs99 account username and password confidential. crs99 recommends that you:

• Use a strong, unique password that you do not use on any other platform.
• Never share your login credentials with anyone — including family members.
• Log out of your account after each session on a shared device.
• Notify CRS99 immediately if you suspect your account has been accessed without your authorisation.

CRS99 is not liable for any losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

CRS99 implements a Know Your Customer (KYC) in line with industry best practices. You may be asked to submit a valid copy of your MyKad or passport, proof of current address (bank statement or utility bill), and information related to your payment method. All submitted documents are handled in strict confidence and will not be shared with third parties except where required by law.

CRS99 supports a range of local Malaysian payment methods to make depositing convenient. All deposits are processed in Malaysian Ringgit (MYR) and no currency exchange fees are charged.

The deposit methods accepted on the crs99 platform are:

• Touch 'n Go eWallet — processed within 5 minutes
• GrabPay — processed within 5 minutes
• Boost — processed within 5 minutes
• ShopeePay — processed within 5 minutes
• DuitNow — processed within 5–10 minutes
• FPX via Maybank2u — processed within 5–10 minutes
• FPX via CIMB Clicks — processed within 5–10 minutes

The minimum deposit at CRS99 is RM20 per transaction. Maximum deposit limits vary depending on the payment method and your account verification level. Detailed limits are displayed within the deposit interface at the time of the transaction. CRS99 reserves the right to set daily or weekly deposit limits based on an account's risk profile or at a member's request as part of responsible gambling practices.

You must ensure that all funds deposited into your CRS99 account are legitimately yours and not derived from any unlawful source. Deposits made using third-party payment methods without CRS99's written authorisation may be declined and returned, subject to processing fees. CRS99 does not currently accept deposits in cryptocurrency or any other form of digital currency.

CRS99 is committed to processing all valid withdrawal requests within 15 minutes to the registered Malaysian bank account or e-wallet of the member. This is standard crs99 operating procedure, backed by hundreds of thousands of successful transactions every month.

To be eligible to withdraw funds from your CRS99 account, the following conditions must be met:

• Your account has passed basic identity verification (phone number and email address confirmed).
• All bonus turnover requirements associated with your balance have been fully met.
• The requested withdrawal method must match the original deposit method (for security and anti-money laundering purposes).
• The minimum withdrawal amount is RM50 per transaction.
• No active investigations or security flags on your account.

For withdrawals exceeding RM10,000 within 24 hours, CRS99 reserves the right to request additional identity verification before processing the transaction. This is a mandatory standard procedure required for financial compliance. CRS99 is not liable for any withdrawal delays arising from a member's failure to submit the requested verification documents within the stipulated timeframe.

CRS99 offers a variety of bonuses and promotions from time to time to reward both new and existing members. All bonuses are subject to specific terms and conditions stated on the Promotions or as stated in the relevant bonus terms.

• All bonuses are subject to turnover (rollover) requirements minimum that must be met before a withdrawal is permitted. The specific turnover rate is stated for each bonus.
• Bonuses may only be used on eligible games as specified in the relevant bonus terms. Not all games contribute equally toward turnover requirements.
• CRS99 reserves the right to cancel, modify, or terminate any promotion at any time, with or without prior notice.
• Only one (1) account per member is eligible for each promotion. Attempting to claim the same bonus through multiple accounts constitutes fraud and will result in all associated accounts being closed.
• The welcome bonus is exclusively available to new CRS99 members who are registering and making their first deposit for the first time.
• CRS99 reserves the right to decline, withhold, or deduct bonuses where there is evidence of misuse or suspicious activity.

The crs99 Loyalty Program comprises four tiers — Silver, Gold, Platinum, and Diamond. Eligibility for each tier is determined by cumulative deposit amounts or gaming activity within a specified period. crs99 reserves the right to modify the eligibility criteria, benefits, or discontinue the program at any time. VIP tier downgrades may occur if account activity falls below the defined threshold during a review period.

All games available on the crs99 platform — including Live Casino, table games, slots, and specialty games — are subject to the following general rules:

• All game results are final once a round is complete. No bet may be voided after a game has begun, except in the case of a technical error acknowledged by CRS99.
• All games use an RNG (Random Number Generator) system independently audited by an accredited body to ensure full fairness. The RTP (Return to Player) value for each game is published within the respective game interface.
• In the event of a technical failure during an active game, CRS99 reserves the right to void the affected round and return the wagered amount to the member's account balance.
• Any attempt to manipulate, exploit, or abuse the gaming system through technical means, bot automation, or any other method is strictly prohibited and may result in immediate account closure.
• Live casino games at CRS99 are powered by licensed providers including Evolution Gaming, Pragmatic Play Live, Playtech Live, Asia Gaming, and SA Gaming. Game rules follow each provider's respective standards.

The crs99 Sports Betting section covers football (Malaysia Super League, EPL, La Liga, Champions League, and more), badminton, basketball, tennis, e-sports, and a variety of other sports. The following general rules apply to all Sports Betting on crs99:

A bet is considered valid and binding once it has been accepted and confirmed by the CRS99 system. Confirmation is subject to market availability and the odds in effect at the time the bet is placed. The odds displayed are those recorded at the moment the bet request is received by the system — not when you first viewed them, as odds can change in real time.

CRS99 reserves the right to cancel accepted bets under the following circumstances:

• Technical errors resulting in odds that are clearly incorrect or unreasonable.
• A match or event is cancelled, postponed, or not completed within the stipulated timeframe.
• False or incomplete information about a sporting event at the time a bet is placed.
• Evidence that a match result has been manipulated or improperly influenced.

CRS99 offers in-play betting on selected matches. During live betting, odds can change rapidly based on match developments. All live bets that have been accepted and confirmed are final. CRS99 reserves the right to suspend or close live betting markets at any time for technical or operational reasons.

CRS99 is fully committed to the principles of responsible gaming. We provide a range of tools and resources to help members manage their gaming activity. For full details, visit our Responsible Gaming page.

CRS99 members can access the following self-control tools through their account settings:

• Daily / weekly / monthly deposit limits: Set a cap on the total amount you can deposit within a given period.
• Loss limit: Set the maximum amount you are willing to lose within a given period.
• Play time limit: Set a maximum playing time per session or per day.
• Temporary self-exclusion: Suspend access to your account for between 1 week and 6 months.
• Permanent self-exclusion: Permanently close your account. This action cannot be undone.

CRS99 encourages all members to set reasonable limits before they start playing. If you feel your gambling activity is getting out of hand, please use the tools provided or contact CRS99 support for immediate assistance.

CRS99 respects the privacy of all members and is committed to protecting your personal data in accordance with Privacy Policy our detailed policy. The following is a summary of CRS99's core data protection principles:

• Your personal data is collected solely for legitimate purposes related to the operation of the crs99 platform — including identity verification, payment processing, and customer support.
• Your information will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
• All data is stored in a server environment protected by 256-bit SSL encryption with restricted access.
• CRS99 may share necessary information with regulatory bodies or legal authorities when required to do so under Malaysian law.
• You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, or to request deletion of your data under certain circumstances.

Crs99 reserves the right to suspend or close any member's account, either temporarily or permanently, for the following reasons:

• Violation of any provision within these Terms and Conditions.
• Suspected or confirmed fraudulent activity, money laundering, or match manipulation.
• Providing false or misleading information during registration or the KYC process.
• Attempting to register or use multiple accounts.
• Abusive, threatening, or disrespectful behavior toward CRS99 support staff.
• Requests from law enforcement or relevant regulatory authorities.

In cases where an account is closed due to fraud or a breach of terms, CRS99 reserves the right to forfeit all balances, bonuses, and winnings held in that account. For closures arising from other reasons, any valid balance will be returned to the member once the investigation is complete, minus any amounts owed to CRS99.

Members who wish to voluntarily close their account may do so by contacting crs99 support via live chat or email at support@crs99.best.

The CRS99 platform is provided "as is" without any implied or express warranties. CRS99 is not liable for:

• Any technical disruption, server outage, or network issue causing temporary inability to access the platform.
• Financial losses arising from betting or gaming decisions made by the member.
• Unauthorised access to a member's account resulting from the member's own negligence in safeguarding their login credentials.
• Issues arising from incompatible devices, internet connections, or third-party software.
• Any indirect, incidental, or consequential losses arising from the use of the crs99 platform.

In all cases where CRS99's liability cannot be fully excluded by law, CRS99's liability is limited to the amount deposited by the member in the 30 days preceding the claim, or RM500 — whichever is lower.

Crs99 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on this page. We will endeavour to notify members of material changes via in-platform notifications or email, though this does not constitute a binding obligation.

The date of the most recent update is always shown at the top of this page. It is your responsibility to review this page periodically to ensure you remain compliant with the latest version of the terms. Continued use of the CRS99 platform following any changes constitutes your acceptance of the updated terms.

If you do not agree with any changes made, you have the right to close your account and withdraw your available balance (subject to the relevant withdrawal conditions) before the changes take effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of CRS99's services, our support team is available to assist you 24 hours a day, 7 days a week in Bahasa Melayu.

• Live Chat: Available directly within the CRS99 platform — click the chat icon at the bottom corner of the screen. Average response time is under 2 minutes.
• Email: support@crs99.best — guaranteed response within 24 hours for all enquiries.

For formal complaints, please send an email to support@crs99.best with the subject line "Formal Complaint", including full details of your issue, account number, and any relevant evidence. Formal complaints will be processed within 5 business days.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the relevant courts in Malaysia.